At PC Refresh Inc., your satisfaction is our priority. We proudly back our refurbished products with the following return and warranty coverage:
30-Day Replacement Guarantee
Fast replacement for defective products
- If your product arrives defective or develops a fault within 30 days of purchase, we will provide a replacement unit of equal or greater value.
- Products must be returned in their original condition with all included accessories.
1-Year Parts & Labour Warranty
Comprehensive coverage for peace of mind
- All refurbished systems are covered by a 1-year warranty on parts and labour.
- This warranty covers hardware issues that may arise during normal use.
- If a repair is not possible, we will provide a suitable replacement unit.
Exclusions
What is not covered by our warranty
- Physical damage, accidental damage, or misuse are not covered.
- Software issues, including viruses or corrupted operating systems, are not included.
- Consumables (e.g., batteries, adapters, and peripherals) may carry limited warranty coverage.
How to Request a Return (RMA)
Fast and easy return process
- To initiate a return or warranty claim, please request an RMA (Return Merchandise Authorization) by contacting us:
Our support team will guide you through the process and provide shipping instructions to ensure a fast resolution.
Important Notes
- All returns must be authorized with an RMA number before shipping.
- Original packaging and accessories must be included with returns.
- Warranty coverage begins from the original purchase date.
- Replacement units may be refurbished but will be of equal or greater value.
- Processing time for RMA requests is typically 1–2 business days.