Privacy policy
PC Refresh Inc. ("we", "us") operates pcrefreshworld.com. We respect your privacy and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and the choices you have.
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Information we collect
What we collect and why
●Contact details: name, email address and phone number.
●Billing and shipping addresses.
●Order details: products purchased, order history, returns and warranty requests.
●Payment information: processed securely by our payment providers. We don't store full card numbers.
●Website data: IP address, browser and device type, pages visited, collected through cookies and similar technologies.
●Messages you send us by email, phone or chat.
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How we use your information
Only to serve you
●To process, ship and support your orders, including returns and warranty service.
●To send order confirmations, shipping updates and invoices.
●To answer your questions and provide customer support.
●To improve our website, products and services.
●To send news and offers — only if you subscribe. You can unsubscribe at any time using the link in every email.
●To prevent fraud and meet our legal obligations.
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Sharing your information
We never sell your data
We do not sell or rent your personal information. We share it only with service providers who help us run our business, and only as much as they need:
●Our e-commerce platform (Shopify), which hosts our store and processes orders.
●Payment processors, to handle payments securely.
●Shipping carriers, to deliver your orders.
●Service providers for email, analytics, accounting and IT support.
●Authorities, when required by law.
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Cookies
Functionality and analytics
●We use cookies to keep your cart working, remember your preferences and understand how visitors use our site.
●You can block or delete cookies in your browser settings, but some parts of the store may not work properly.
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Data retention and security
How we protect your information
●We keep personal information only as long as needed for the purposes above, including warranty support and legal or tax requirements.
●We use industry-standard security measures, and access to personal information is limited to authorized staff.
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Your rights
You stay in control
●Ask what personal information we hold about you and request a copy.
●Ask us to correct information that is inaccurate.
●Withdraw your consent to marketing emails at any time.
●If you have a concern we can't resolve, you can contact the Office of the Privacy Commissioner of Canada.
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Changes to this policy
We keep it up to date
●We may update this policy from time to time. The latest version is always posted on this page with its effective date.
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Contact us
Questions about your privacy?
Last updated: October 2026 · PC Refresh Inc. (PC Refresh World)
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