Refund policy

At PC Refresh Inc. (PC Refresh World), every computer we sell is tested, cleaned and refurbished before it ships, and it is backed by the coverage below.

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1-year warranty

Parts and labour, included

●Every computer we sell comes with a 1-year warranty on parts and labour, starting from the date of purchase.
●The warranty covers hardware defects that occur during normal use.
●If a covered problem can't be repaired, we'll replace the unit with one of equal or better specification.
✅ Our promise: 1-year warranty and 1-year returns on every computer — and no restocking fee.
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Returns

1-year returns, no restocking fee

●You can return your computer for a refund within 1 year of delivery.
●If your computer is defective, we'll repair or replace it. If neither is possible, we'll refund you.
●There is no restocking fee. The computer must be returned in the condition you received it, apart from normal use, with no physical damage.
●Returned items must include all original accessories (keyboard, mouse, adapters, cables and, for bundles, the monitor).
●Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return.
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What the warranty does not cover

Please read before you claim

●Physical or accidental damage, liquid damage, misuse, or damage caused by unauthorized repairs.
●Software problems, including viruses, malware or a corrupted operating system.
●Batteries and power adapters have limited coverage of 90 days from delivery.
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How to request a return or warranty service (RMA)

Fast and easy process

●Contact us first. Call 1-866-235-0301 or email cx@pcrefresh.com with your order number and a short description of the issue.
●We'll issue a Return Merchandise Authorization (RMA) number and send return instructions, usually within 1–2 business days.
●All returns need an RMA number. Packages sent without one may be delayed or refused.
●Defective items: we send you a prepaid return label. Other returns: return shipping is paid by the customer.
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Before you send a computer back

Protect your files

●Back up your files. We're not responsible for data on returned devices, and storage may be wiped during repair or testing.
●Remove any passwords or accounts you added, so we can test the device.
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Damaged in shipping

We'll make it right

●If your order arrives damaged, contact us within 48 hours of delivery with photos of the box and the product, and we'll make it right.